Terms

Privacy Policy

At Panorama Destination, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and protect the information you provide to us through our website and services. By using our website, you agree to the collection and use of your information as described in this policy.

1. Information We Collect

We collect personal information from you when you interact with our website, make a booking, or communicate with us. The types of information we may collect include:

  • Personal Identifiable Information (PII): This includes your name, email address, phone number, postal address, date of birth, and passport information.
  • Payment Information: When you make a booking, we collect payment details such as credit card numbers and billing addresses.
  • Travel Preferences and Details: This includes your preferences for travel, such as destination, accommodation choices, dietary requirements, and other relevant information needed to customize your travel experience.
  • Website Usage Data: We may collect data related to your browsing behavior on our site, such as pages visited, time spent on the website, and referral sources.

2. How We Use Your Information

The information we collect is used to provide you with our services, improve your experience, and communicate with you. Specifically, we may use your information for the following purposes:

  • To process bookings and payments.
  • To provide customer support and respond to your inquiries.
  • To customize your travel itinerary based on your preferences.
  • To send you travel confirmations, updates, and other essential information related to your booking.
  • To send marketing materials, newsletters, or promotions if you have opted-in to receive them.
  • To analyze website traffic and improve the user experience.

3. Sharing Your Information

We will not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers:We may share your information with third-party service providers (e.g., airlines, hotels, tour guides, etc.) to fulfill your travel arrangements.
  • Legal Requirements: We may disclose your information if required by law, regulation, or legal process, such as in response to a court order or government request.
  • Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred to the new owners.

4. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to collect information about your browsing behavior and to provide a personalized experience. Cookies are small data files stored on your device that help us remember your preferences and enhance your user experience.

You can choose to disable cookies through your browser settings, but please note that some features of our website may not function properly without cookies.

5. Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. This includes encryption, firewalls, and secure data storage.

While we strive to protect your personal information, please be aware that no system is 100% secure. We cannot guarantee the absolute security of your data.

6. Your Rights

You have the following rights regarding your personal information:

  • Access and Correction: You have the right to access and correct any personal information we hold about you.
  • Data Deletion: You can request that we delete your personal information, subject to any legal obligations we may have to retain it.
  • Opt-Out: You may opt-out of receiving marketing communications from us at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
  • Data Portability: In certain circumstances, you may request a copy of the personal data we hold in a commonly used and machine-readable format.

7. Third-Party Links

Our website may contain links to third-party websites, including service providers and partners. Please note that we are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child under 18, please contact us, and we will promptly take steps to delete such information.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant updates by email or through a notice on our website. Your continued use of our services after any changes indicates your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights related to your personal data, please contact us:

Panorama Destination
Panorama Building, 5th floor, Jl. Tomang Raya no. 63
Jakarta Barat, DKI Jakarta, 11440
Phone: +62 21-8082 0600
Email: info@panorama-destination.com