At the recent Asia Pacific Tourism, Hospitality Summit and Digital Brand Awards 2024, Panorama Destination came out on top in the Best Customer Experience in Travel Agent category. This is the first time the company has picked up this prestigious award, indicating its continued expansion into new digital spaces, while also maintaining the same long-standing commitment to customer satisfaction.
The award was officially announced and presented to Panorama Destination during an awards ceremony held at the Nusa Dua Convention Centre (BNDCC) in Bali from 10am – 11am local time on 12 January 2024.
“We’re delighted to have been named the Best Customer Experience Travel Agent by the Asia Pacific Tourism, Hospitality Summit and Digital Brand Awards 2024 ,” explained Ricky Setiawanto, Director of Business Development at Panorama Destination, upon collecting the award. “Customer service is at the heart of everything we do at Panorama Destination, whether online or in person, so it’s really great to be recognised for our efforts in this area,” he added.
The Tourism & Hospitality Digital Brand Awards are distributed to standout brands in the tourism industry, especially those who have achieved particular success in digital marketing. In winning the Editor’s Choice award for Best Customer Experience, Panorama Destination was credited with digital marketing innovations that have “positively impacted the performance of the brand by increasing awareness, developing market share and boosting customer loyalty.”
Winners at the Asia Pacific Tourism, Hospitality Summit and Digital Brand Awards 2024 are selected following two stages of deliberation, namely a process called ‘Brand Monitoring by Platform’, in which online output and innovations are assessed; and secondly through a panel of expert judges, comprised of academics and digital marketing practitioners.
In recent years, Panorama Destination has continued to expand its networks and diversify its client base, largely through innovations in digital space. Through a growing portfolio of products, services, communications materials and informative resources, the company continues to provide its customers with new and exciting ways to travel in Southeast Asia. As one of the region’s biggest destination management companies, Panorama Destination provides a gateway for travellers looking to explore Indonesia, Thailand and Malaysia.
Ricky Setiawanto believes this award could signal the dawn of a new era for Panorama Destination, as the company continues to evolve in response to the changing perspectives and tastes of travellers in a post-pandemic travel landscape. New products offer an insight into emerging trends, which put a clear emphasis on sustainability and meaningful, immersive travel experiences.
As Ricky himself puts it, “it’s all about the quality of interaction that visitors can have when they travel with us. That begins online but continues through every step of their journey.” This latest award is recognition of Panorama Destination’s commitment to customer service, and credits the digital innovations that make these interactions possible. According to Ricky Setiawanto, “there’s plenty more to look forward to in the months ahead, so watch this space.”
